Refund Policy – Pure Organic Zone

At Pure Organic Zone, we strive to ensure customer satisfaction. However, due to the nature of our products (perishable and non-perishable), refunds are processed under the following conditions:

1. Eligibility for Refund

Refunds are applicable only if:

- The product delivered is damaged

- The product is expired (in case of perishable items)

- The wrong product was delivered

2. Non-Refundable Cases

Refunds will not be provided if:

- The product has been used or consumed

- The request is raised after the allowed time window

- The product is damaged due to customer mishandling

3. Refund Request Timeline

- Customers must raise a refund request within **48 hours of delivery** for perishable items

- Within **3 days of delivery** for non-perishable items

4. How to Request a Refund

To request a refund, contact us at:

Email: support@pureorganiczone.com  

Please include:

- Order ID

- Product details

- Images (if damaged/defective)

5. Refund Processing

- Refunds will be processed within **5–7 business days** after approval

- Refund will be credited to the original payment method

6. Cancellation by Pure Organic Zone

We reserve the right to cancel any order due to product unavailability or unforeseen issues. In such cases, a full refund will be issued.